Booking Terms
Last updated: November 13, 2026
These terms apply to every tour booked on bestbunchahanoi.com, operated by Hanoi Bun Cha Private Food Tours (“we”, “us”), Hoan Kiem Ward, Hanoi, Vietnam. By completing checkout or confirming a booking on WhatsApp you accept these terms.
1. What you are booking
All tours are private food tours for groups of 1–4 guests, priced per group. The price shown at checkout is final and includes everything listed on the tour page:
- a private car with driver — for the whole morning tour, on standby during the evening tour, and for hotel pickup and drop-off on the afternoon tour, which is on foot through the Old Quarter;
- your own licensed local guide who speaks fluent English;
- hotel pickup and drop-off at any central Hanoi hotel (the Hoan Kiem, Old Quarter, French Quarter, Ba Dinh, Tay Ho / West Lake, Hai Ba Trung and Dong Da areas), with no surcharge;
- every dish on the tour menu and one drink at each stop;
- the small temple ticket on the morning tour.
Not included: personal shopping, extra dishes or drinks you order beyond the menu, and optional tips. There are no shop stops on any tour.
2. Sample menus and tailor-made days
The itineraries and menus on this site are samples, and every tour can be tailored on request. Tell us about allergies, dishes you do not eat, a vegetarian diet or simply what you would like more of, and we rebuild the menu before the day — for example by moving the bun cha stop to a vegetarian kitchen, leaving out the beer, or swapping egg coffee for coconut coffee. For bigger changes we confirm the plan and an all-inclusive price in writing before you book; a tailored day can cost more or less than the sample. On the day, your guide can adjust the order and pace within the time booked.
3. The bun cha shops we name
Each tour sits down at one named bun cha shop: Tuyet Bun Cha 34 (morning), Bun Cha Ta (afternoon) or Bun Cha Huong Lien (evening). These are public restaurants that we visit as customers. If the named shop is closed, sold out or too crowded on your day, your guide switches to Bun Cha Dac Kim or another well-known bun cha shop that is open at that hour, and tells you before the tour. A shop swap is not a reason for a partial refund. We do not promise to skip a queue: famous shops have lines at peak times, so your guide plans the bun cha stop for a quieter hour and saves seats where the shop allows it.
Best Bun Cha Hanoi is an independent guide and private tour company. It is not connected to, or endorsed by, any bun cha shop or eatery named on this site, nor the MICHELIN Guide.
4. Operation and licensing
Tours are designed and sold by us and operated together with licensed Vietnamese partner operators. Our guides are licensed locals from Hanoi who speak fluent English. Your booking contract is with us, and we remain your single point of contact before, during and after the tour.
5. Payment
You can pay in one of two ways. In full online: the whole price in USD by card or PayPal, at our secure checkout or through a secure payment link we send on WhatsApp. 30% online, the rest in cash: a 30% deposit paid online to confirm the booking, and the remaining 70% in cash to your guide on the day of the tour, in US dollars or Vietnamese dong; your confirmation states the exact balance due.
Your booking is confirmed when the online payment completes and you receive a written confirmation with your pickup time and guide’s name.
6. Cancellation and refunds
Free cancellation up to 3 days (72 hours) before your scheduled pickup time — everything you have paid is refunded to your original payment method, normally within 5–10 business days depending on your bank or PayPal.
Within 3 days of departure, including no-shows, 30% of the tour price is charged, because the car and guide are already committed. If you paid in full, we refund the other 70%; if you paid the 30% deposit, the deposit covers the charge and nothing more is due.
Rescheduling is free up to 3 days before departure, subject to availability. Date changes are arranged over WhatsApp.
7. Weather, closures and changes by us
Rain: tours run in the rain. Your guide chooses seats under a roof or indoors and keeps the walks short; rain alone is not a reason for a partial refund.
Storms: if an official storm warning is issued for Hanoi, we move your tour to another date; if no new date works for you, we refund 100%.
Closures: street kitchens and shops close on some days, sell out, or close for several days around Tet, the Lunar New Year. When a stop is unavailable we tell you before departure where possible and replace it with a comparable dish or shop; for the bun cha stop, the shop swap in section 3 applies. Substitutions are not a reason for a partial refund, and we never quietly downgrade a menu.
On Friday, Saturday and Sunday evenings the streets around Hoan Kiem Lake are a pedestrian zone, so the car waits at the edge and that part of the evening tour is on foot.
8. Food safety, allergies, alcohol and halal
Street kitchens share grills, oil and sauces, so we cannot guarantee food free of traces of peanuts, shellfish, gluten, soy or other allergens. Tell us about allergies when you book; your guide asks each kitchen in Vietnamese and steers you to suitable dishes, but the final choice to eat a dish is yours.
Beer is served only to guests aged 18 and over; younger guests get soft drinks or iced tea.
We cannot offer a halal tour: bun cha is grilled pork, and the kitchens on our routes cook pork on shared grills. We are sorry about this and are happy to suggest other ways to enjoy Hanoi food.
9. Your responsibilities
Please be ready in your hotel lobby at the confirmed time. Your guide waits up to 20 minutes and will call or message you on WhatsApp; after 20 minutes without contact the booking counts as a no-show. A late start shortens the tour rather than extends it. You are responsible for your own travel insurance and for telling us about dietary needs or mobility limits when you book.
10. Children and accessibility
Children under 5 travel free and do not count towards the group size; from 5 a child counts as one guest. Many street stalls have low stools, and the afternoon tour is about 4 hours on foot through the Old Quarter with the car only for pickup and drop-off. Tell us about strollers, walking limits or seating needs and we will plan around them.
11. Liability
We operate with licensed partners and insured vehicles. To the extent permitted by Vietnamese law, our liability for any claim is limited to the amount paid for the booking. Nothing in these terms limits liability that cannot be limited by law.
12. Contact
WhatsApp +84 368 938 081 (24/7) · [email protected] · Hanoi Bun Cha Private Food Tours, Hoan Kiem Ward, Hanoi, Vietnam.