Privacy Policy
Last updated: November 13, 2026
This policy explains what personal data Hanoi Bun Cha Private Food Tours (“we”) collects when you use bestbunchahanoi.com or book a tour, why we use it, who sees it and how long we keep it.
1. What we collect
- Booking details: your name, email address, phone or WhatsApp number, hotel, tour date, group size and any notes you give us.
- Food and health notes: allergies, dietary needs or mobility needs you choose to tell us, used only to plan your tour.
- Payment records: the amount, the method and the payment status. Card and PayPal payments are handled by the payment providers; we never see or store your full card number.
- Messages: what you send us on WhatsApp or by email.
- Technical data: the IP address and browser information that any web server receives, and the cookies described in our Cookie Policy.
2. Why we use it
To confirm and run your tour, take payment, answer your questions, tailor the menu to your needs, meet our legal and accounting duties, and keep the website secure. We do not sell your data and we do not send marketing emails unless you ask us to.
3. Who we share it with
Only with the people who need it to deliver your tour:
- Your guide, driver and our licensed partner operator: your name, number of guests, hotel, pickup time, phone or WhatsApp number and any dietary, allergy or mobility notes. If you chose to pay a 30% deposit online and the rest in cash, your guide is also told the balance still due.
- Payment providers: the card processor and PayPal receive what they need to take a full payment or a deposit, under their own privacy policies.
- Service providers: our web host, email provider and WhatsApp (Meta), which process data on our behalf. Fonts on the site are loaded from Google Fonts, which receives your IP address.
We share data with authorities only when Vietnamese law requires it.
4. How long we keep it
| Data | Kept for |
|---|---|
| Booking and payment records | 10 years, as Vietnamese accounting rules require for financial records |
| WhatsApp and email conversations | 24 months after your tour, then deleted |
| Dietary, allergy and mobility notes | Deleted 30 days after your tour |
| Server logs | Up to 30 days |
5. Your rights
You can ask us for a copy of your data, ask us to correct it, or ask us to delete what we are not required to keep. Write to [email protected] and we will reply within 30 days.
6. Security and children
The site uses HTTPS and access to booking data is limited to the people who run your tour. We do not knowingly collect data from children; a parent or guardian books for any child in the group.
7. Contact
WhatsApp +84 368 938 081 (24/7) · [email protected] · Hanoi Bun Cha Private Food Tours, Hoan Kiem Ward, Hanoi, Vietnam.