Cancellation and Refund Policy

Last updated: November 13, 2026

This page sets out how cancellations and refunds work for tours booked on bestbunchahanoi.com. It follows our Booking Terms, which remain the full terms of your booking.

1. Free cancellation up to 3 days before

Cancel up to 3 days (72 hours) before your scheduled pickup time and everything you have paid is refunded to your original payment method, normally within 5–10 business days depending on your bank or PayPal.

2. Within 3 days of departure

Cancellations within 3 days of departure, including no-shows, are charged 30% of the tour price, because the car and guide are already committed. If you paid in full, we refund the other 70%. If you paid the 30% deposit and planned to settle the rest in cash on the day, the deposit covers the charge and nothing more is due.

3. Changing your date

Rescheduling is free up to 3 days before departure, subject to availability. Date changes are arranged over WhatsApp.

4. If we have to change or cancel

If an official storm warning is issued, we move your tour to another date or refund 100% if no new date works for you. Rain alone does not cancel a tour. If a shop or stall is closed on the day, we replace it with a comparable stop — for the bun cha stop, Bun Cha Dac Kim or another well-known bun cha shop open at that hour — and this is not a reason for a partial refund.

5. How to cancel

Message us on WhatsApp +84 368 938 081 or email [email protected] with the name on the booking and the tour date. We confirm every cancellation and refund in writing.